HerbaSoap Terms and Conditions
About Us
Herba Soap’s artisan soaps, candles, lip balms, pet paws and nose balms are handmade using only natural ingredients and the special medicinal herbalist knowledge of the owner Agota Benedek. Our soaps are free from chemical irritants such as Sodium Lauryl/Laureth Sulfate, parabens, petrolatum and artificial colours and always made without palm oil.
Contacting Us
We welcome your comments and feedback, so please email us at contact@herbaholistic.co.uk or call us on +447767946201.
Making a Purchase
In order to purchase a product, simply browse through the online shopping facility. Click on the ‘Add To Cart’ icon next to your chosen product and the item will be put in your shopping basket. Once you have finished shopping, click on the shopping cart to checkout, or press “Go to checkout”. The products and total purchase price, including postage will appear and invite you to complete your payment and add delivery details. All items shown on the website are subject to availability unless stated otherwise. In the event of any items become being not available we will contact you to review your order.
Making a Payment
All prices quoted are in £ British Pounds (sterling). We accept credit/debit cards, and PayPal payments through secure on-line encrypted payments.
​
Delivery
We can deliver items anywhere in Mainland UK.
Delivery outside the UK Mainland is also possible, but please contact us for a quote.
Delivery of goods is made once full payment is made through our site. Deliveries will be made via Royal Mail or courier, and should be with you within 2-5 working days but any dates specified for delivery are therefore approximate only. . We don’t deliver to Post Office (P.O.) boxes or shipping agent addresses. Please make sure that you provide accurate contact or delivery details to ensure timely delivery.
​
We do not accept liability for
* any failed or late deliveries due to incorrect address details
* goods damaged in transit
​
The shipping fees:
Free shipping for all UK orders above £45
courier delivery in 2-3 working days £3.55
courier delivery next working day £5.50
We aim to process all orders and ship them the next 1-2 working day whenever possible (Monday to Friday excluding official public holidays) from the date the order was submitted by you. If this is not possible we will contact you.
​
If you have any questions regarding your order, please contact us as soon as possible to resolve any issues.
​
Taxes and import duties
Please note that international orders may be subject to import duties and taxes, these costs are the responsibility of the customer.
​
Damaged & rejected goods, cancellation
As the customer you must inspect the goods within a reasonable time after their receipt; you’ll be deemed to have accepted the goods unless you notify us within 14 days that the goods are rejected. (This does not affect your statutory rights.)
If you have not notified us as above, we’ll consider the products as being of satisfactory quality, and may not accept any rejected items at a later date.
If you change your mind about the product you may cancel your order within 14 days of receiving the items under the Distance Selling Directive. Products can only be returned if they are unopened and undamaged. Please note, you will need to pay the return delivery charge however we will refund you the full amount that you have paid for the product including the original delivery charge. Unfortunately we cannot accept proof of postage as proof of receipt for the goods and the refund will be only issued if the products are received by us and are in a good condition.
Cancellations, Returns, Refunds
If you change your mind about the product you may cancel your order within 14 days of receiving the items under the Distance Selling Directive. Products can only be returned if they are unopened and undamaged. Please note that in this case you will need to pay the return delivery charge however we will refund you the full amount that you have paid for the product including the original delivery charge. Unfortunately we cannot accept proof of postage as proof of receipt for the goods and the refund will be only issued if the products are received by us and are in a good condition.
Whereas every effort is made to supply high quality goods as shown, if the goods are different to your order, to any claim to be accepted, we must be notified within 3 days of receiving the items on contact@herbaholistic.co.uk This does not affect your statutory rights as a consumer.
Statutory Rights
Your statutory rights remain unaffected by these terms and conditions.
Privacy Policy
At HerbaSoap we are committed to protecting your privacy and security. We will only use the information that we collect about you to process your order and to provide you with the best possible online service. We will not disclose customer information to third parties. Read our full privacy policy here.
Governing Law
Our terms and conditions are governed by English law, irrespective of where you are based.
General Information
Whilst every effort has been made to ensure that the information contained in this website is correct, HerbaSoap cannot be held responsible for any errors that may occur. We reserve the right at any time to modify or discontinue the service, products or the prices (or any content thereof) without any notice.
HerbaSoap offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, polices and notices stated here. By placing an order with us you are agreeing to accept these terms and conditions. We reserve the right to amend or remove any section of the terms and conditions without prior notice.